Refund policy
At CoreLab Supplements, we want you to shop with confidence. If you are not satisfied with your order, we may accept returns in accordance with the policy below.
Returns & Refunds
We accept returns for products that are:
- Unopened
- Unused
- In their original condition and packaging
To be eligible for a refund, return requests must be made within 14 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened supplements or consumable products
- Products with broken seals
- Used items
- Clearance or final sale items (if applicable)
Return Process
To request a return, please contact us at:
Email: corelabsupplements@gmail.com
Please include:
- Your order number
- The item(s) you wish to return
- Reason for return
Once your return request is approved, we will provide instructions on how to send the item back.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
We recommend using a tracked shipping method, as we are not responsible for lost return parcels.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome of your refund request.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it promptly.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at corelabsupplements@gmail.com